1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and what choices you have when you use our website and contact us for plumbing and central heating services.
2. Data Collected
What data we collect
Contact details: name, email address, phone number.
Service enquiry details: address (if provided), service request details, preferred appointment times, photos you send (if any).
Website usage data (basic): IP address, browser type, device information, pages visited, and approximate location (city/region).
Cookies data: small files stored on your device to help the site work properly
3. How We Collect Data
We collect data when you:
submit a contact form / request a quote,
call or email us,
book a visit (if booking is enabled),
browse our website (via cookies and standard server logs).
4. How We Use Your Data
We use your information to:
respond to enquiries and provide quotes,
schedule and deliver services,
communicate about your request (updates, changes, follow-ups),
improve our website and customer experience,
prevent spam, fraud, and abuse.
5. Legal Basis (EU/UK-style wording)
Where applicable, we process personal data because:
it is necessary to respond to your request or provide services,
you have given consent (e.g., marketing cookies where used),
it is in our legitimate interests (e.g., site security, basic analytics),
we must comply with legal obligations.
6. Cookies
We use essential cookies to make the website work (security, session management, form functionality).
If we use analytics cookies (e.g., traffic measurement), you can choose to accept or reject them through our cookie banner/settings (if enabled).
You can also manage cookies in your browser settings.
7. How Long We Keep Your Data
We keep personal data only as long as needed for:
responding to enquiries and providing services,
maintaining business records (quotes/invoices) where legally required,
resolving disputes and enforcing agreements.
8. Security Measures
We take reasonable steps to protect your data, including access controls and secure connections (HTTPS) where available. However, no website can guarantee absolute security.
9. Your Data Rights
Depending on your location and applicable laws, you may have the right to:
request access to your personal data,
request correction of inaccurate data,
request deletion of your data (where we’re not required to keep it),
object to or restrict certain processing,
withdraw consent (where processing is based on consent).
To make a request, contact us using the details below.
10. Third Party Websites
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with the updated date.